# ClubDock Help

- [ClubDock Help](https://clubdock.co.uk/docs/index.md): How to set up and run your breakfast, after-school or holiday club on ClubDock — programmes, bookings, registers and money.
- [Sign up your club](https://clubdock.co.uk/docs/getting-started/sign-up.md): Create your club on ClubDock with its name, web address and your email — no password and no card needed.
- [Set up your club](https://clubdock.co.uk/docs/getting-started/set-up-your-club.md): The seven steps that get your club ready to take bookings — contact details, venue, cancellation rule, payments, schools, registration and terms.
- [Moving from another provider](https://clubdock.co.uk/docs/getting-started/moving-from-another-provider.md): Bring your venues, classes and camps across from Class4Kids as drafts, instead of typing your timetable in.
- [Signing in](https://clubdock.co.uk/docs/getting-started/signing-in.md): How you and your team sign in to ClubDock with an emailed code or a passkey — there are no passwords.
- [Managers and Staff](https://clubdock.co.uk/docs/getting-started/managers-and-staff.md): The two roles on a ClubDock team — what a Manager can do, and what Staff can see and do.
- [Programmes](https://clubdock.co.uk/docs/programmes/overview.md): Programmes are the things your club runs, and sessions are the dates parents book. Set them up, price them and put them on sale.
- [Create a programme](https://clubdock.co.uk/docs/programmes/create-a-programme.md): Create a programme, write what parents read about it, choose who can book it, and copy it to next term.
- [How parents book](https://clubdock.co.uk/docs/programmes/how-parents-book.md): Choose whether parents pick the dates they want or book the whole block, and offer a trial session on a whole block.
- [Sessions and dates](https://clubdock.co.uk/docs/programmes/sessions-and-dates.md): Pick the days a programme runs, set the sessions on each day, add extras like late pickup, and set how many places there are.
- [Prices](https://clubdock.co.uk/docs/programmes/prices.md): Set a price for each session, and add early bird prices or a sale for set dates.
- [Discounts and promo codes](https://clubdock.co.uk/docs/programmes/discounts-and-promo-codes.md): Give money off for booking more sessions, for brothers and sisters, and with promo codes parents enter when they book.
- [Charges](https://clubdock.co.uk/docs/programmes/charges.md): Set up the list of things a family can be charged for after booking, such as late collection or a lost jumper, and add them to a booking.
- [Cancellation policies](https://clubdock.co.uk/docs/programmes/cancellation-policies.md): Decide when parents can cancel their own places, and give term-time and holiday programmes different rules.
- [Preview and publish](https://clubdock.co.uk/docs/programmes/preview-and-publish.md): See a programme as parents will, put it on sale now or on a date you choose, sell only some of its dates, and take it off sale.
- [Booking emails](https://clubdock.co.uk/docs/programmes/booking-emails.md): Email families when a programme goes on sale, remind those who haven't booked before booking closes, and write the wording in your club's voice.
- [Your club page](https://clubdock.co.uk/docs/website/your-club-page.md): Your club's own booking page on ClubDock, where parents see your programmes, and how to set its photos, tagline, introduction, logo and colour.
- [The booking widget](https://clubdock.co.uk/docs/website/booking-widget.md): Show your club's programmes on your own website with one line of code, for Wix, Squarespace, WordPress or any other site.
- [Terms and conditions](https://clubdock.co.uk/docs/website/terms-and-conditions.md): Write or generate your club's terms and conditions, publish them, and ask parents to accept a new version.
- [Registration questions](https://clubdock.co.uk/docs/families/registration-questions.md): Choose what parents tell you about themselves and each child before they can book.
- [The Children list](https://clubdock.co.uk/docs/families/children.md): Find children by programme or by anything their parents told you, then export them or message their families.
- [The Parents list](https://clubdock.co.uk/docs/families/parents.md): Find families by what they owe, whether they have signed in, or what they booked, then export them or message them.
- [A family's records](https://clubdock.co.uk/docs/families/a-familys-records.md): Open a parent's or a child's record to check details, see what they owe, and book or write to them.
- [Importing families from a spreadsheet](https://clubdock.co.uk/docs/families/importing-families.md): Bring your existing families and children across from one spreadsheet, checked before anything is saved.
- [Rules, warnings and approvals](https://clubdock.co.uk/docs/families/rules-warnings-and-approvals.md): Be emailed when a family's answers change, or approve a child yourself before they can book.
- [The bookings list](https://clubdock.co.uk/docs/bookings/the-bookings-list.md): Find any booking by child, parent, reference, programme or day, and see what is owed on it.
- [Booking for a family](https://clubdock.co.uk/docs/bookings/booking-for-a-family.md): Book places on a parent's behalf when they ring or ask at the door, and choose how they will pay.
- [Cancelling and changing a booking](https://clubdock.co.uk/docs/bookings/cancelling-and-changing.md): Cancel a family's booking and decide what happens to their money, or change the places on it.
- [Waiting lists](https://clubdock.co.uk/docs/bookings/waiting-lists.md): How families are told when a place comes up on a full date, and where you see who is waiting.
- [The calendar](https://clubdock.co.uk/docs/bookings/the-calendar.md): See every programme a month at a time, with places booked and what the club has charged each day.
- [When you cancel or change a date](https://clubdock.co.uk/docs/bookings/cancelling-a-date.md): What happens to booked children, their money and their parents when the club changes or cancels a session.
- [Messages](https://clubdock.co.uk/docs/bookings/messages.md): Email the families who have a place at your club, or one family, in your club's name.
- [Today](https://clubdock.co.uk/docs/registers/today.md): The first screen staff see each day — today's sessions in order, who is still expected, what is owed, and anything waiting on you.
- [Taking a register](https://clubdock.co.uk/docs/registers/taking-a-register.md): Sign children in and out at the door, mark absences, check collectors and collection passwords, add a child who turns up, and print the register.
- [Accidents and incidents](https://clubdock.co.uk/docs/registers/accidents-and-incidents.md): Record an accident, injury, illness or behaviour incident, send it to the child's parents, add notes, and withdraw a report sent in error.
- [The school run](https://clubdock.co.uk/docs/registers/the-school-run.md): Use the register to walk children to school after breakfast club and collect them from the gate — filtered and grouped by school, with a printable name list.
- [How money works at your club](https://clubdock.co.uk/docs/money/how-money-works.md): The four things about your club that decide how parents pay, how you record it, and what reaches your accounts.
- [Payment methods](https://clubdock.co.uk/docs/money/payment-methods.md): Choose how parents can pay, what they are told about each method, when payment is due and when reminders go.
- [Card payments with ClubDock Pay](https://clubdock.co.uk/docs/money/clubdock-pay.md): Set up your club's own Stripe account inside ClubDock and take card payments from parents when they book.
- [Tax-Free Childcare](https://clubdock.co.uk/docs/money/tax-free-childcare.md): Let parents pay from their Tax-Free Childcare account when they book, or afterwards, and refund it the right way.
- [Money owed to you](https://clubdock.co.uk/docs/money/money-owed.md): See what families owe your club, chase it with payment reminders, and pause new bookings while a balance is overdue.
- [Credit and refunds](https://clubdock.co.uk/docs/money/credit-and-refunds.md): How account credit arises and is spent, how to issue a credit note, and how to give money back to a family.
- [Receipts](https://clubdock.co.uk/docs/money/receipts.md): What a parent's payment receipt shows, how they download it, and what to set up so it reads as your club's own document.
- [Connecting Xero or QuickBooks](https://clubdock.co.uk/docs/accounting/connecting.md): Connect your accounting software so bookings arrive as invoices and payments come back to ClubDock on their own.
- [What reaches your accounts](https://clubdock.co.uk/docs/accounting/what-reaches-your-accounts.md): What ClubDock sends to Xero or QuickBooks for each booking, payment, cancellation and payout, and what it reads back.
- [When something does not sync](https://clubdock.co.uk/docs/accounting/when-something-does-not-sync.md): Find bookings whose invoice, payment or credit note has not reached Xero or QuickBooks, and send them again once the cause is fixed.
- [Reports](https://clubdock.co.uk/docs/reports/overview.md): See how full your sessions are, who is booked, who came, who was collected late and what is owed, for any period.
- [Each report, explained](https://clubdock.co.uk/docs/reports/each-report.md): What the occupancy, bookings, attendance, revenue and late collections reports show, how to filter them, and how to download them.
- [Bookings versus attendance](https://clubdock.co.uk/docs/reports/bookings-versus-attendance.md): Why "who is coming" and "who turned up" are two different reports, and which one to use.
- [Scheduled reports](https://clubdock.co.uk/docs/reports/scheduled-reports.md): Email a report to a school office or to your club on a timetable — for example, next month's bookings to each school you collect from.
- [Your team](https://clubdock.co.uk/docs/settings/your-team.md): Add colleagues to your club, choose whether they are a Manager or Staff, change roles and remove people.
- [Club details](https://clubdock.co.uk/docs/settings/club-details.md): Your club's name, contact details, address, logo and colour, as parents see them on your booking pages.
- [Venues](https://clubdock.co.uk/docs/settings/venues.md): Add and manage the places your club runs sessions, with addresses and directions parents see when they book.
- [Schools](https://clubdock.co.uk/docs/settings/schools.md): Add the schools you collect children from, for school-only sessions, the school run, school lists and registration rules.
- [Your ClubDock subscription](https://clubdock.co.uk/docs/settings/subscription.md): What your club pays ClubDock each month, how bills are paid, and what happens if a bill is overdue.
- [Privacy and children's data](https://clubdock.co.uk/docs/settings/privacy.md): How ClubDock keeps each club's families separate, who can see what, and what happens when someone leaves.
- [FAQs](https://clubdock.co.uk/docs/help/faqs.md): Short answers to the questions club managers and staff ask most, with links to the detail.
- [Troubleshooting](https://clubdock.co.uk/docs/help/troubleshooting.md): What to do when something is refused, missing or not working, and why it happens.
- [Glossary](https://clubdock.co.uk/docs/help/glossary.md): The words ClubDock uses, what each one means, and where to read more.
- [Help for parents](https://clubdock.co.uk/docs/parents/overview.md): How to book and pay for your children's places at a club that uses ClubDock, from your phone or computer.
- [Finding your club and signing in](https://clubdock.co.uk/docs/parents/finding-your-club-and-signing-in.md): Find your club's booking page on ClubDock and sign in with a six-digit code or a passkey. There are no passwords.
- [Registering and adding your children](https://clubdock.co.uk/docs/parents/registering.md): The details your club asks for before you can book, how to add each child, and accepting the club's terms.
- [Booking sessions](https://clubdock.co.uk/docs/parents/booking-sessions.md): Choose which of your children go on which days, add extras such as late pickup, and hold the places in your basket.
- [Booking a whole block](https://clubdock.co.uk/docs/parents/booking-a-whole-block.md): Book a course, a term of weekly classes or a camp that is sold as one block, with every date or none.
- [Trying a session](https://clubdock.co.uk/docs/parents/trying-a-session.md): Try one session of a course or term before booking the whole block, and what happens afterwards.
- [Your basket](https://clubdock.co.uk/docs/parents/your-basket.md): How long your places are held, changing extras, discounts and promo codes, account credit, and confirming your booking.
- [Waiting lists](https://clubdock.co.uk/docs/parents/waiting-lists.md): Join a waiting list for a full day and get an email when a place comes up. Places go to whoever books first.
- [Paying by card](https://clubdock.co.uk/docs/parents/paying-by-card.md): Pay for your booking by debit or credit card at checkout, and what happens if the payment does not go through.
- [Paying with Tax-Free Childcare](https://clubdock.co.uk/docs/parents/tax-free-childcare.md): Pay for your booking straight from your child's Tax-Free Childcare account, or book now and pay from it yourself later.
- [Paying what you owe](https://clubdock.co.uk/docs/parents/paying-what-you-owe.md): See what you owe your club, and pay it by card, from Tax-Free Childcare or by bank transfer.
- [Downloading a receipt](https://clubdock.co.uk/docs/parents/receipts.md): Download a PDF receipt of what you paid your club over a period, for your employer, a benefits claim or your own records.
- [Seeing your bookings](https://clubdock.co.uk/docs/parents/your-bookings.md): Find every booking you have made with your club, see whether it is paid, and open its sessions.
- [Cancelling a place](https://clubdock.co.uk/docs/parents/cancelling.md): Cancel a place you have booked, what happens to your money, and what to do if it is too late to cancel online.
- [Moving to another date](https://clubdock.co.uk/docs/parents/moving-a-date.md): Move a booked place to another date on the same programme, and see what it costs before you choose.
- [Your calendar](https://clubdock.co.uk/docs/parents/your-calendar.md): See when your children are at club this week or this month, with times, what to bring and where to go.
- [Your children](https://clubdock.co.uk/docs/parents/your-children.md): See whether each child is ready to book, when they are next at club, and how to add, update or remove a child.
- [Your account](https://clubdock.co.uk/docs/parents/your-account.md): Update your details, accept your club's terms, choose which emails you get, and delete your account.
- [Emails from the club](https://clubdock.co.uk/docs/parents/emails-from-the-club.md): The emails your club sends through ClubDock, which ones you can switch off, and who replies.
- [Parent FAQs](https://clubdock.co.uk/docs/parents/faqs.md): Answers to the questions parents ask most about booking, paying, cancelling and their account.


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