> ## Documentation Index > Fetch the complete documentation index at: https://clubdock.co.uk/docs/llms.txt > Use this file to discover all available pages before exploring further. # Card payments with ClubDock Pay > Set up your club's own Stripe account inside ClubDock and take card payments from parents when they book. ClubDock Pay lets parents pay by card when they book, and pay from their Tax-Free Childcare account at checkout. The money goes to **your club's own Stripe account**. It lands in your Stripe balance and is paid out to your bank. ClubDock never holds it. ClubDock Pay is part of every club's price, so there is nothing extra to buy. ClubDock takes no fee per booking. Stripe charges its own fee on each card payment, which comes out of your Stripe balance, as with any card machine. > [!NOTE] > > Only a **Manager** can see or change **Settings → ClubDock Pay**. ## Before you start Stripe needs to check who your club is before it can pay you. Have these ready: * Your club's legal name and address, and its company number if it has one. * The name, date of birth and home address of the person responsible for the club, and photo ID for them if Stripe asks. * The bank account you want payments paid into. These details go to Stripe, not to ClubDock. ## Set up your Stripe account **1. Open ClubDock Pay** Go to **Settings → ClubDock Pay**. **2. Start** Under **Set up card payments**, press **Start with Stripe**. Stripe's own forms open inside ClubDock. You do not leave the page, and you do not need a Stripe account already. **3. Answer Stripe's questions** Work through the forms. You can stop and come back; your club still has one Stripe account however many times you open it. **4. Check where things stand** When you finish, the page shows whether **Parents can pay by card** and whether **Payouts to your bank** are on. **5. Switch Card on** Go to **Settings → Payment methods** and switch on **Card**. Until Stripe is ready, the switch cannot be turned on and says why. See [Payment methods](https://clubdock.co.uk/docs/money/payment-methods.md). ![Settings → ClubDock Pay at 1280px with Your Stripe account showing Parents can pay by card, highlighted](https://mintcdn.com/club-dock/i5cYbq0jP2hBThbX/money/clubdock-pay-settings.png?fit=max\&auto=format\&n=i5cYbq0jP2hBThbX\&q=85\&s=d9ae50d44e5caf707347365ab0fd076c) ## What a parent sees A parent who chooses card sees **Continue to payment**, and is told that nothing is booked until the payment goes through. Stripe's card form appears in the page, and their places are held for 20 minutes while they pay. * **The card goes through.** The places are booked and the card charged, in that order. Their confirmation says the booking is paid. * **The payment fails or is abandoned.** Nothing is booked and they are not charged. * **They have account credit.** It is taken first, and the card pays only the rest. ## Card payments on a booking A card payment shows on the booking with a **ClubDock Pay** label, the card (for example "Visa •••• 4242") and Stripe's fee beside it, for example "Stripe fee £0.88 · £44.12 to your Stripe balance". The booking records **what the parent paid**, not what reaches your balance. Stripe's fee is your cost of collecting the money. Recording the smaller figure would leave every card booking a few pence short, with the parent chased for money they have paid. ![A booking's payments at 1280px, with the ClubDock Pay card payment and its Stripe fee highlighted](https://mintcdn.com/club-dock/i5cYbq0jP2hBThbX/money/card-payment-on-booking.png?fit=max\&auto=format\&n=i5cYbq0jP2hBThbX\&q=85\&s=34b1cf2997535dd95e28f6856448964d) ## Refunds to a card A Manager can send credit back to the card it was paid with, using **Back to their card**. Stripe refunds it from your Stripe balance and it takes 5 to 10 working days to reach the parent. See [Credit and refunds](https://clubdock.co.uk/docs/money/credit-and-refunds.md). ## Payouts, statements and disputes These live in your club's own Stripe dashboard. On the ClubDock Pay page, press **Open your Stripe dashboard**. * **A parent disputes a card payment.** The payment shows **Disputed** on the booking. You respond in your Stripe dashboard; ClubDock does not answer disputes for you. * **You refund in your Stripe dashboard after cancelling the places.** ClubDock records it as a refund of that credit. * **You refund in your Stripe dashboard without cancelling anything.** ClubDock shows the booking as owing that money again, so it never says a parent paid money they have had back. ## When Stripe needs something more Stripe sometimes asks for a document or detail later. When it does: * A Stripe banner at the top of the ClubDock Pay page says what it needs. Press **Give Stripe what it needs** to answer it. * **Card stops being offered to parents** straight away, rather than failing when a parent tries to pay. * Your club's Managers are emailed once to say card is paused, that nothing already paid is affected, and where to look. When Stripe is satisfied, card is offered again by itself. You do not need to do anything in ClubDock. > [!WARNING] > > While card is paused, parents can still book with any other method you have switched on. Payments already taken, refunds and disputes are not affected. ## With accounting software connected Card payments are sent to the booking's invoice in Xero or QuickBooks, into the account you choose for card money. Stripe's fees are posted as one expense line per payout. See [What reaches your accounts](https://clubdock.co.uk/docs/accounting/what-reaches-your-accounts.md). ## Related topics - [Payment methods](https://clubdock.co.uk/docs/money/payment-methods.md) - [Troubleshooting](https://clubdock.co.uk/docs/help/troubleshooting.md) - [How money works at your club](https://clubdock.co.uk/docs/money/how-money-works.md) - [FAQs](https://clubdock.co.uk/docs/help/faqs.md) - [Glossary](https://clubdock.co.uk/docs/help/glossary.md) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.