> ## Documentation Index
> Fetch the complete documentation index at: https://clubdock.co.uk/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancelling a place

> Cancel a place you have booked, what happens to your money, and what to do if it is too late to cancel online.

You can cancel a place yourself, as long as it is still early enough under your club's cancellation rule. Each programme has its own rule, which you were shown when you booked.

> [!NOTE]
>
> When you cancel a place you have paid for, the money becomes **credit** on your account. It is taken off your next booking automatically. If you would rather have the money back, ask the club.

## Cancel a place

**1. Find the booking**

Go to **Bookings** and press **View sessions** on the booking.

**2. Press Cancel place**

Next to the place you want to cancel.

**3. Check what it means**

Before anything changes, you are told what happens to your money. For example, "£18.00 will be added to your account credit, and taken off your next booking automatically", or what your new total will be.

**4. Confirm**

Press **Yes, cancel this place**. To change your mind, press **Keep it**.

![The cancel confirmation at 375px, showing the new total for the booking and Yes, cancel this place](https://mintcdn.com/club-dock/i5cYbq0jP2hBThbX/parents/cancel-place.png?fit=max\&auto=format\&n=i5cYbq0jP2hBThbX\&q=85\&s=ac1d424ce35be881c8cf9b81a52f743b)

The place is released straight away, so the club can offer it to another family. You and the club are both emailed, so you have a record that you cancelled in time.

## What happens to your money

| Your situation | What happens |
| - | - |
| You had not paid yet | The booking owes less. Cancel one of two places and you only owe for one |
| You had paid | What the place cost becomes credit on your account |
| You cancel every place | Nothing is owed on the booking. Anything you paid becomes credit |
| The place had a discount | You get back what the place cost, after its discount. Your other places keep their prices |
| You used a promo code and cancel everything | The code counts as used |

## When you cannot cancel online

| What you see | Why |
| - | - |
| "Cancellation closed at 15:15 on Thu 24 Sep '26" | The club's deadline for that place has passed. The message names it |
| Please contact the club | The club does not allow parents to cancel online for this programme |
| The place cannot be cancelled | The session has already started |

In each case, contact your club. The club can still cancel a place for you.

> [!TIP]
>
> If you only need a different day, try moving the place instead. See [Moving to another date](https://clubdock.co.uk/docs/parents/moving-a-date.md). The same deadline applies.

## When the club cancels a session

If the club calls off a session, you are emailed. The email says what happens to your money: card payments may go back to your card, which takes 5 to 10 working days, or the money may become credit. The session stays on your calendar, marked **Cancelled**.

## Related

* [Seeing your bookings](https://clubdock.co.uk/docs/parents/your-bookings.md)
* [Paying what you owe](https://clubdock.co.uk/docs/parents/paying-what-you-owe.md)


## Related topics

- [Parent FAQs](https://clubdock.co.uk/docs/parents/faqs.md)
- [Moving to another date](https://clubdock.co.uk/docs/parents/moving-a-date.md)
- [Seeing your bookings](https://clubdock.co.uk/docs/parents/your-bookings.md)
- [Your children](https://clubdock.co.uk/docs/parents/your-children.md)
- [Cancelling and changing a booking](https://clubdock.co.uk/docs/bookings/cancelling-and-changing.md)


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