> ## Documentation Index > Fetch the complete documentation index at: https://clubdock.co.uk/docs/llms.txt > Use this file to discover all available pages before exploring further. # Parent FAQs > Answers to the questions parents ask most about booking, paying, cancelling and their account. Quick answers to the questions parents ask most. Each one links to the page with the detail. If your question is about your club's prices, dates or rules, ask the club. Each club sets its own. ## Booking > **Why can I not book yet?** > > Open **Children**. Each child's card says what is needed. It might be a missing detail, the club's terms to accept, or the club checking your child first. Press **Add what's missing** to fix it. See [Your children](https://clubdock.co.uk/docs/parents/your-children.md). > **It says bookings are paused. What does that mean?** > > Your club pauses new bookings while a payment is overdue. Your existing places are not affected. Pay the overdue amount and you can book again straight away. See [Paying what you owe](https://clubdock.co.uk/docs/parents/paying-what-you-owe.md). > **The date I want is full. Can I wait for a place?** > > If the club runs a waiting list for it, yes. You are emailed if a place comes up. See [Waiting lists](https://clubdock.co.uk/docs/parents/waiting-lists.md). > **How long are places held in my basket?** > > For a limited time, shown on the basket. See [Your basket](https://clubdock.co.uk/docs/parents/your-basket.md). ## Paying > **Am I booked if I paid by card and then closed the page?** > > Yes. Once your card payment goes through, the booking is finished even if your browser is closed. Check **Bookings** to see it. See [Paying by card](https://clubdock.co.uk/docs/parents/paying-by-card.md). > **Could I be charged twice?** > > No. Pressing pay twice, or paying in two tabs, makes one payment. If a payment is still confirming, the page says so and asks you to check back before paying again. > **Can I pay with Tax-Free Childcare?** > > If your club takes it, yes. You can pay straight from your childcare account at checkout, or book now and pay from it later. See [Paying with Tax-Free Childcare](https://clubdock.co.uk/docs/parents/tax-free-childcare.md). > **HMRC says my reference does not match** > > Check your child's Tax-Free Childcare reference and date of birth against your childcare account. The reference looks like `ABCD12345TFC`. It is not your 13-digit account number. You can correct it right where the message appears. > **Can I pay part by card and part from Tax-Free Childcare?** > > No. One booking is paid one way. If your childcare account cannot cover the whole booking, choose to pay from it later, or pay by card instead. > **Where do I find what I owe and how to pay it?** > > In the **To pay** panel on **Bookings**. It shows the total across every booking and how to pay it. See [Paying what you owe](https://clubdock.co.uk/docs/parents/paying-what-you-owe.md). > **I need proof of what I paid for my employer or HMRC** > > Download a receipt from **Payment receipts** on **Bookings**. See [Downloading a receipt](https://clubdock.co.uk/docs/parents/receipts.md). ## Changing a booking > **How do I cancel a place?** > > On **Bookings**, press **View sessions**, then **Cancel place**. You are shown what happens to your money before you confirm. See [Cancelling a place](https://clubdock.co.uk/docs/parents/cancelling.md). > **Do I get my money back if I cancel?** > > If you had paid, the money becomes credit on your account and is taken off your next booking automatically. If you would rather have the money back, ask the club. > **It says I cannot cancel. Why?** > > Your club's deadline for that place has passed, the club does not allow cancelling online, or the session has started. Contact the club, who can still help. > **Can I swap to a different day?** > > Yes, on the same programme, if it is not too late to cancel. Press **Move** on the place. Each date shows what it would cost before you choose. See [Moving to another date](https://clubdock.co.uk/docs/parents/moving-a-date.md). > **The club cancelled a session. What happens to my money?** > > You are emailed. Card payments may go back to your card, which takes 5 to 10 working days, or the money may become credit. The email says which. ## Your account > **I have no password. How do I sign in?** > > You sign in with a code sent to your email. See [Finding your club and signing in](https://clubdock.co.uk/docs/parents/finding-your-club-and-signing-in.md). > **How do I stop the club's marketing emails?** > > Turn off **Booking emails** on **My account**, or press **Stop booking emails from** the club at the foot of any booking email. You still get everything about your own bookings. See [Emails from the club](https://clubdock.co.uk/docs/parents/emails-from-the-club.md). > **How do I see when my children are at club?** > > Open **Calendar**. It shows each week, or the whole month, with times, what to bring and where to go. See [Your calendar](https://clubdock.co.uk/docs/parents/your-calendar.md). > **How do I remove a child?** > > Open the child's page from **Children** and press **Remove** at the foot. Cancel any places still to come first. See [Your children](https://clubdock.co.uk/docs/parents/your-children.md). > **How do I delete my account?** > > **Delete my account** is at the foot of **My account**. Your children's records and past payments stay with the club. See [Your account](https://clubdock.co.uk/docs/parents/your-account.md). ## Related topics - [Help for parents](https://clubdock.co.uk/docs/parents/overview.md) - [FAQs](https://clubdock.co.uk/docs/help/faqs.md) - [The Parents list](https://clubdock.co.uk/docs/families/parents.md) - [How parents book](https://clubdock.co.uk/docs/programmes/how-parents-book.md) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.