> ## Documentation Index
> Fetch the complete documentation index at: https://clubdock.co.uk/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Paying by card

> Pay for your booking by debit or credit card at checkout, and what happens if the payment does not go through.

If your club takes card payments, you can pay by debit or credit card when you book. Nothing is booked until the payment goes through, and your card is never charged unless there is a booking to charge it for.

> [!NOTE]
>
> Card payments are offered only if your club takes them. If you do not see **Card** at checkout, your club has not switched it on. Choose another way to pay, or ask the club.

## Pay at checkout

**1. Choose card**

In your basket, under **How would you like to pay?**, choose card. The button changes to **Continue to payment**, and the line beneath it reminds you that nothing is booked until the payment goes through.

**2. Enter your card details**

A card form appears on the page. Your places are held for 20 minutes while you pay, and the screen says until when. Your card details go straight to Stripe, the payment company your club uses. They are never seen or stored by ClubDock or the club.

**3. Pay**

Once the payment goes through, your places are booked and you see your confirmation. It says the booking is paid, so there is nothing more to do.

You pay the price you were shown. Nothing is added for paying by card.

## If you have account credit

Credit from an earlier cancellation is taken off first, and your card is only asked for the rest. The card form tells you how much your credit covers. If your credit covers everything, there is nothing to pay by card. You confirm the booking without paying.

## If your bank asks you to check it is you

Some banks show their own page to confirm the payment. When you finish there, you come back to your basket. While the payment is still going through, it says **Confirming your payment… This takes a moment. Please keep this page open.** Once it is booked, you go to your confirmation.

If it is still not settled after about thirty seconds, you are told to check your bookings in a few minutes. Your booking will be there once it is confirmed, and you will only ever be charged once.

## If something goes wrong

Every way it can go wrong ends with one of two answers: your places are booked, or you have not been charged.

| What happens | What it means |
| - | - |
| Your card is declined | Your bank's reason appears under the form. Nothing is booked, and you can try another card |
| You stop at your bank's check | You are told you have not been charged, and your places are shown again |
| You close the page after paying | **You are still booked.** The booking is finished without your browser, so you never pay and have nothing to show for it |
| You go back to your basket | Nothing is charged. Your places stay in the basket |
| The places ran out, or the club cancelled the session, while you were paying | Not booked, and not charged. You are told what happened |
| Your basket changed in another tab while you were paying | Not booked, and not charged. You are told "Your basket changed while you were paying" |
| You leave the card form open and walk away | When the hold runs out, your places are released. Any hold on your card is released a few minutes later |

> [!TIP]
>
> You cannot change your basket while the card form is open. To change something, go back to your basket first, then continue to payment again.

## Paying later by card

If you booked another way and still owe money, you can pay it all by card from **Bookings**. See [Paying what you owe](https://clubdock.co.uk/docs/parents/paying-what-you-owe.md).

## Related

* [Paying with Tax-Free Childcare](https://clubdock.co.uk/docs/parents/tax-free-childcare.md)
* [Your basket](https://clubdock.co.uk/docs/parents/your-basket.md)
* [Downloading a receipt](https://clubdock.co.uk/docs/parents/receipts.md)


## Related topics

- [Paying with Tax-Free Childcare](https://clubdock.co.uk/docs/parents/tax-free-childcare.md)
- [Help for parents](https://clubdock.co.uk/docs/parents/overview.md)
- [Parent FAQs](https://clubdock.co.uk/docs/parents/faqs.md)
- [Your basket](https://clubdock.co.uk/docs/parents/your-basket.md)
- [Discounts and promo codes](https://clubdock.co.uk/docs/programmes/discounts-and-promo-codes.md)


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