> ## Documentation Index
> Fetch the complete documentation index at: https://clubdock.co.uk/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Discounts and promo codes

> Give money off for booking more sessions, for brothers and sisters, and with promo codes parents enter when they book.

ClubDock has three kinds of money off. Two belong to a programme: a discount for booking more sessions, and a sibling discount. The third, promo codes, belongs to the club. All three are set in one place, **Settings → Discounts and codes**.

> [!NOTE]
>
> Only a **Manager** can see or change discounts and promo codes. They're money, so Settings doesn't offer the page to staff.

## Programme discounts

Go to **Settings → Discounts and codes**. Under **Programme discounts**, every programme that hasn't finished is listed with its dates and its discounts, such as "10% off 5 or more sessions · 10% off a second child", or "None". Programmes not yet published are listed too, marked **Not on sale**, so you can set up a camp before it goes on sale.

**1. Press Edit beside the programme**

A dialog opens: "Discounts on Easter Adventure Camp".

**2. Set discounts for more sessions**

Under **The more sessions, the less each costs**, add up to three steps. Each is a number of **Sessions or more** and a **Percentage off**. For example, 10% off 3 or more and 15% off 5 or more.

**3. Set a sibling discount**

Enter a **Sibling discount** percentage, or leave it empty for none.

**4. Save**

The dialog shows what parents will read as you type. The row then says what is set.

![The discounts dialog for a holiday camp, with two steps for more sessions and a 10% sibling discount](https://mintcdn.com/club-dock/i5cYbq0jP2hBThbX/programmes/discounts-dialog.png?fit=max\&auto=format\&n=i5cYbq0jP2hBThbX\&q=85\&s=5f2d24baea2de0d797627fcb3c5107a7)

A step that makes no sense is refused beside it: fewer than 2 sessions, 0% or over 100%, two steps at the same number of sessions, or more sessions saving less.

> [!NOTE]
>
> Discounts apply to places booked from now on. Places already booked keep their price.

### What parents see

Your club page lists a programme's discounts on its row, such as "10% off 3 or more sessions" and "10% off a second child", so parents know before they open it. The programme's price box shows them too. The confirmation email lists each place with its price and the discount beside it.

When staff book for a family, the family's discounts apply exactly as if the parent had booked. A promo code doesn't, since codes are entered by parents.

The programme's overview shows its discounts and the codes that work on it, read-only. **Change these in Settings → Discounts and codes** takes you here.

## Promo codes

A promo code is a percentage off session prices for parents who enter it when they book. It comes off after the programme's own discounts.

### Add a code

Under **Promo codes**, press **Add a code** and fill in:

* **Code**: what parents type. 3 to 20 letters, numbers or dashes, such as SUMMER10. It's stored in capitals.
* **Percentage off**.
* **First day** and **Last day**: optional. Use **First day** to start a code later.
* **Use limit**: how many bookings can use it in all. Leave it empty for no limit.
* **Once per family**: a family can use it on one booking only.
* **Programmes**: tick the ones it works on. None ticked means every programme, including ones you add later.

A new code is on straight away (or from its first day). Two codes can't share a name: "There is already a code called SUMMER10."

### What each code's status means

| Status | Means |
| - | - |
| **Live** | Parents can use it now |
| **Not started yet** | Its first day hasn't come |
| **Ended** | Its last day has passed |
| **Used up** | It has reached its use limit, such as "50 of 50 used" |
| **Switched off** | You've turned it off |

### Switch a code off or delete it

Open the code and switch off **Parents can use this code**. No new booking can use it, and bookings that already did keep their discount.

You can delete a code nobody has used. A code that has been used can't be deleted: "This code has been used, so it can't be deleted. Switch it off instead."

You can't lower a code's use limit below the number of times it has been used.

### When a use counts

A use counts when a booking is made with the code. When paying by card or Tax-Free Childcare, it counts when the payment starts, and is given back if the payment doesn't go through. A cancelled booking keeps its use.

> [!NOTE]
>
> A parent who tries more than twenty codes in ten minutes is asked to wait. Codes are worth guessing at.

## Copying a programme

Copying a programme to next term copies its discounts. Promo codes belong to the club, so they aren't copied. A code for all programmes covers the copy automatically.

## Trial sessions

Discounts and promo codes never apply to a trial session, and a trial doesn't count towards a discount. See [How parents book](https://clubdock.co.uk/docs/programmes/how-parents-book.md).


## Related topics

- [Your basket](https://clubdock.co.uk/docs/parents/your-basket.md)
- [FAQs](https://clubdock.co.uk/docs/help/faqs.md)
- [Prices](https://clubdock.co.uk/docs/programmes/prices.md)
- [Glossary](https://clubdock.co.uk/docs/help/glossary.md)
- [Programmes](https://clubdock.co.uk/docs/programmes/overview.md)


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