Refunds and cancellation

Cancelling

You can cancel at any time from Settings → Billing in your club, which takes you to Stripe's billing portal. There is no notice period, no minimum term and no cancellation fee. You do not have to email us or ask permission.

If you would rather we did it for you, email support@clubdock.co.uk from an address we can recognise as a manager of the club, and we will cancel it the same working day.

What happens when you cancel

• Your club stays open until the end of the month you have paid for. Cancel on the second day of a paid month and you keep the other twenty-eight. You are not charged again.
• Then it becomes read-only. You and your staff can still sign in, see everything and export your reports. Taking a register still works. What you cannot do is make changes, and parents cannot make new bookings.
• Nothing is deleted. Subscribing again restores everything exactly as it was.

Refunds

We do not refund part of a month, because you keep the whole month you paid for. There is nothing unused to refund.

You get 30 days free with no card, which is there so you can decide whether ClubDock suits your club before paying anything at all.

We will refund you if:

• we charged you after you cancelled;
• we charged you the wrong amount;
• the service was unavailable for a prolonged period through our fault, in which case we will refund the affected part of the month;
• you were charged twice for the same period, which we will put right as soon as you tell us.

Ask at support@clubdock.co.uk. We will reply within two working days, and a refund we agree reaches your card within five to ten working days, depending on your bank.

Closing your account for good

Cancelling stops the payments and leaves your data in place. If you want the account closed permanently, tell us and we will do that instead.

When a club closes its account we keep its data for twelve months, so you can come back or retrieve what you need, and then delete it permanently. Export what you want to keep before then.

If we end it

If we withdraw the service, or end your subscription for a reason that is not your fault, we will refund the unused part of the month and give you reasonable notice to export your data.

Parents asking about a session

If your child's place was cancelled and you are owed money, that is between you and your club: they set the cancellation policy, they took the payment, and they issue the refund. ClubDock never holds money paid to a club. Please contact the club directly.

The price

ClubDock is £15 a month. We are not currently VAT registered, so that is what you pay. There is no per-booking fee and no setup cost. See pricing for what is included.