Refunds and cancellation

How you are billed

We bill by the calendar month, after it ends, on the value of the sessions your club ran in it: nothing under £500, £18 from £500 to £5,000, and £36 over £5,000. Our terms of service set this out in full.

Stopping

There is no subscription to cancel. There is no notice period, no minimum term and no cancellation fee, and you do not have to email us or ask permission. A club that stops running sessions through ClubDock simply stops being charged.

You only ever owe for months your club has already run: a month with £500 or more of sessions. Your last bill is for the last such month, and a bill we have already sent remains payable.

If a bill is not paid

• You have 14 days. A bill is due when we send it, and nothing changes while it is outstanding.
• Then your club becomes read-only until it is paid. You and your staff can still sign in, see everything and export your reports. Taking a register still works. What you cannot do is make changes, and parents cannot make new bookings.
• Nothing is deleted. Paying the bill restores everything exactly as it was.

Refunds

We do not refund a month's bill once it is paid, because it is for sessions your club has already run. There is nothing unused to refund, and a month under £500of sessions costs nothing, so a club can try ClubDock before paying anything at all.

We will refund you if:

• we charged you the wrong amount, including for a month that should have been free or in a lower band;
• we charged you after your account was closed, for a month you did not run;
• the service was unavailable for a prolonged period through our fault, in which case we will refund the affected part of the month;
• you were charged twice for the same month, which we will put right as soon as you tell us.

Ask at support@clubdock.co.uk. We will reply within two working days, and a refund we agree reaches your card within five to ten working days, depending on your bank.

Closing your account for good

Stopping leaves your club and its data in place, so you can come back to it. If you want the account closed permanently, email support@clubdock.co.uk from an address we can recognise as a manager of the club. Closing the account does not cancel a bill for a month your club has already run.

When a club closes its account we keep its data for twelve months, so you can come back or retrieve what you need, and then delete it permanently. Export what you want to keep before then.

If we end it

If we withdraw the service, or end your use of it for a reason that is not your fault, we will give you reasonable notice to export your data. Because we bill after each month, you will not have paid for any time after it ends.

Parents asking about a session

If your child's place was cancelled and you are owed money, that is between you and your club: they set the cancellation policy, they took the payment, and they issue the refund. ClubDock never holds money paid to a club. Please contact the club directly.

The price

ClubDock costs nothing in a month your club runs under £500 of sessions, £18 in a month up to £5,000 and £36 above that. There is nothing to add to either price. There is no per-booking fee and no setup cost. See pricing for what is included.