You are trusting us with medical details, emergency contacts and the movements of children. This page says plainly what we do about that, so you can check rather than take our word for it.
Free in any month under £500 of sessions. No card needed to start.
Every query in the product is filtered by club, and a parent registered with one club arrives at another as a stranger. The address, phone number and medical details a family gives your club are readable by your club and nobody else — not by another club using ClubDock, and not by a parent who happens to use two.
Where you take card through ClubDock, a parent types their card into Stripe’s own form and the payment goes to your own Stripe account — the number never reaches us. The card you pay us with is held by Stripe too. There is no card data in ClubDock to lose.
Staff and parents sign in with a single-use code sent to their email address, or with a passkey on their own device. There is no password database, so there is nothing to steal, reuse or reset.
Children’s records are stored on Microsoft Azure in the United Kingdom, encrypted at rest and in transit. Nothing is sold, shared or used to train anything.
A parent can ask for their account to be erased and we will do it. If your club closes its account we keep your data for twelve months so you can come back or export it, then delete it permanently. That deletion is a scheduled job, not a promise somebody has to remember.
If a ClubDock bill goes unpaid, your club becomes read-only — but signing children in and out still works. Losing track of who is on the premises is not an acceptable consequence of a billing problem.
The families are yours; we hold their information to provide the service to you, on your instructions. Our data processing agreement sets that out, and you do not need to ask for it — it is published.
If you believe you have found a security problem, email support@clubdock.co.uk with enough detail to reproduce it. We will confirm we have received it, and we will not take action against anyone who reports something in good faith.
