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Charges are what a family can be charged for beyond their places: late collection, a lost jumper, damage. You keep a list of them under Settings → Charges, and a manager adds one to a family’s booking when it’s needed. A charge is always chosen from your list. ClubDock never adds or suggests one, and there is no free-text charge.
Only a Manager can set up charges or add one to a booking. Staff record a late collection at the door, and a manager decides whether to charge for it.

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Set up your list of charges

Go to Settings → Charges and press Add a charge.
1

Name it

The name is what the family reads on their booking, their receipt and the invoice. For example, “Late collection (per 15 minutes)”.
2

Choose how it's priced

Under How is it priced?, choose:
  • A set amount, such as £8.00 for a lost jumper.
  • An amount for each one, such as £5.00 per 15 minutes of late collection. Each one is is optional, and shown beside the number when a manager charges it.
  • Any amount, typed in each time, for things like damage.
3

Enter the amount and save

For a set amount or an amount for each one, enter it. Make sure Can be charged is on, then press Save.
Settings, Charges, showing three charges with their prices
The list shows each charge with its price (“£8.00”, “£5.00 each · 15 minutes” or “Any amount”) and how often it has been used (“Not used yet”, “Charged once”, “Charged 3 times”).

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Change, retire or delete a charge

  • Change a name or price at any time. Families already charged keep the name and amount they were charged.
  • Delete a charge nobody has been charged for.
  • Retire a charge that has been used. It can’t be chosen any more, and families charged for it keep it under its old name. Bring back undoes it.

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Add a charge to a booking

1

Open the booking

Find it under Bookings, open it, and choose Add a charge from its menu. It isn’t offered on a cancelled booking.
2

Choose what to charge for

Under Charge for, pick from your list. For an amount for each one, enter How many, from 1 to 99. For any amount, enter the Amount, up to £10,000. You can add a Note the family will read, such as “Collected 18:25”.
3

Check what it will do

Before anything is charged, ClubDock shows what happens: “The booking’s total becomes £153.00, and the family will owe £10.00”, and how much of their account credit would pay towards it.
4

Press the charge button

It names the amount, such as Charge £10.00.

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What happens next

  • If the family has account credit, it pays the charge straight away, oldest credit first.
  • A booking that was paid now reads Part paid, owing the charge.
  • The family is emailed that their booking has changed: what was added, what they now owe, and See what you owe and how to pay. Your club gets a copy.
  • An unpaid charge is chased like any balance: reminders on your schedule, and it shows under Owed to you. See Money owed to you.
The booking page has a Charges section listing each charge, its note, who added it and when, and its amount.
A family with no booking can’t be charged. Charge one of their bookings.

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Remove a charge

On the booking page, press Remove beside the charge and give a reason. You’re shown what will happen first, such as “£10.00 already paid for it becomes credit on the family’s account”. The charge stays on the booking struck through, with who removed it, when and why, and the family is emailed what was removed and the reason.